HCL Technologies Ltd. Walk-in for FRESHERS 2013 Passed Out on 21st August 2013
Qualifications: Walk-in for Freshers - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only Walk-in Location : Kolkata Job Location : Noida Job Description : Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users Identify, evaluate and prioritize customer problems and escalations Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic net...